Your Sales, Service, and Ownership Questions, Answered

We put together answers to the questions we get asked most about our models, service, and financing. If something is on your mind before you come in, you will likely find it here.
Location and Hours
Where is Nissan of Cool Springs located? +
Nissan of Cool Springs is at 212 Comtide Court in Franklin, TN 37067, in the Cool Springs corridor just south of Nashville. The dealership serves Williamson County drivers from Franklin, Brentwood, Nashville, Smyrna, and Murfreesboro. For current sales and service hours, including any holiday adjustments, visit the hours and directions page.
Models and Features
What Nissan SUV models are available at Nissan of Cool Springs? +
Nissan of Cool Springs carries the full Nissan crossover and SUV lineup, including the Kicks, Rogue, Murano, Pathfinder, and Armada. Each covers a different size and capability range, from the Kicks as a compact urban option to the Armada as a body-on-frame three-row SUV built for heavy towing and maximum passenger capacity.
How does the Nissan Rogue compare to the Nissan Pathfinder for Middle Tennessee families? +
The Rogue is a two-row compact SUV, practical for daily commutes on I-65 or through Cool Springs, with strong fuel efficiency and a well-organized interior for smaller families or solo drivers who want cargo flexibility. The Pathfinder steps up to three rows with seating for up to eight, making it a better fit for families running between Franklin, Brentwood, and Murfreesboro who need the extra passenger capacity without moving to a full-size SUV. If your household has three or more kids or you regularly carry additional passengers, the Pathfinder is the stronger choice.
What electric and EV-ready vehicles does Nissan of Cool Springs carry? +
Nissan of Cool Springs carries the Nissan LEAF. The LEAF is one of the most established EVs on the market, with a practical range and low running costs well suited to daily commutes in Williamson County. Explore Nissan EV options here.
Is the Nissan Frontier a good option for Williamson County drivers who need a capable truck? +
The Frontier is a strong mid-size truck choice for Williamson County drivers who want genuine towing and payload capability without the footprint of a full-size. Towing capacity and payload vary by trim and configuration. Check the window sticker for your specific build's ratings. The Frontier is more maneuverable than a full-size in the tighter suburban roads around Franklin and Spring Hill while still managing weekend loads, trail access, and construction site runs.
What technology and safety features come standard on new Nissan models? +
Most new Nissan models include Nissan Safety Shield 360 as standard equipment. This suite covers automatic emergency braking with pedestrian detection, rear automatic braking, blind spot warning, rear cross-traffic alert, lane departure warning, and high beam assist. Higher trims add ProPilot Assist, which provides hands-on highway driving assistance with steering, braking, and acceleration support. Browse current Nissan inventory here.
Service and Maintenance
What is Nissan Express Service and is it available at Nissan of Cool Springs? +
Nissan Express Service is available at Nissan of Cool Springs with no appointment needed. Factory-trained Nissan technicians handle oil and filter changes, tire rotations, and other eligible maintenance items while you wait. Every Express Service oil and filter change includes a complimentary multi-point inspection. Schedule service here.
What is the Nissan One-to-One Rewards program and how does it work? +
Nissan One-to-One Rewards is a free loyalty program available to Nissan of Cool Springs customers. Members earn points on every dollar spent at the dealership, across service, parts, accessories, and vehicle purchases, and can redeem those points on future service visits, parts orders, or toward a new or pre-owned vehicle purchase. There is no cost to join. Ask the service or sales team to enroll you at your next visit.
How often should I change the oil in my Nissan? +
Most new Nissan vehicles use full synthetic oil and are designed for oil changes every 10,000 miles or 12 months, whichever comes first. Nissan of Cool Springs handles all scheduled maintenance using Genuine Nissan oil filters and manufacturer-specified oil grades. If you are unsure of your vehicle's specific interval, the service team can confirm it when you arrive, or you can check through the MyNISSAN owner portal. Schedule your next oil change here.
Does Nissan of Cool Springs have a loaner-vehicle program for service customers? +
Yes. Nissan of Cool Springs provides loaner-vehicles as well as a complementary service shuttle for service customers. We also operate an on-site rental car center for customers whose vehicles are in for longer repairs. Contact the service department when scheduling your appointment to confirm availability and current terms. Learn about the rental center here.
Does Nissan of Cool Springs service electric vehicles? +
Yes. The service team is trained on Nissan EV systems including battery health, regenerative braking, and EV-specific diagnostics. Genuine Nissan parts are used for all repairs. Learn about EV service here.
Financing and Trade-In
Can I get pre-approved for financing before visiting Nissan of Cool Springs? +
Yes. Nissan of Cool Springs offers a secure online credit application that can be completed before you arrive. Pre-approval establishes your budget and reduces paperwork time at the dealership. The finance team works with a range of credit profiles and can walk you through all available loan and lease options when you visit. Apply for financing here.
Can I buy a car online from Nissan of Cool Springs? +
Yes. EZPurchase Online lets you browse inventory, customize your payment, value your trade, and advance through key purchase steps from home before visiting the dealership. It gives you more control over the process and reduces the time spent on paperwork in person. You can complete as much or as little online as you prefer. Start EZPurchase Online here.
How does Nissan of Cool Springs come up with my trade-in value? +
Nissan of Cool Springs uses the Kelley Blue Book Instant Cash Offer tool. Enter your vehicle's license plate or VIN through Nissan of Cool Springs' trade tool to receive an offer valid for 7 days. The offer can be applied as a trade-in credit toward a new or pre-owned purchase, or redeemed for cash with no obligation to buy. Get your KBB offer here.
Are there military or college graduate rebate programs at Nissan of Cool Springs? +
Yes. Nissan of Cool Springs offers both a Military Rebate program and a College Rebate program year-round. Military eligibility typically covers active duty, reserve, and recently separated service members and qualifying household members. The College Graduate program is available to recent graduates and qualifying students. Ask the sales team for current terms and eligibility requirements.
About the Dealership
Can I book a test drive online at Nissan of Cool Springs? +
Yes. Nissan of Cool Springs offers an online VIP test drive scheduling tool, so you can reserve a specific vehicle and a time that works for you before arriving. The process is designed to reduce wait time at the dealership and get you behind the wheel of the Nissan you want to evaluate without a walk-in appointment. Schedule your VIP test drive here.
What is the Cool Springs AutoMall and how does it benefit buyers? +
Nissan of Cool Springs is part of the Cool Springs AutoMall, a multi-brand campus in Franklin. AutoMall shared inventory allows buyers to browse pre-owned vehicles from multiple brands in a single search, giving shoppers a broader selection without traveling to multiple locations. Browse Cool Springs AutoMall inventory here.
Does Nissan of Cool Springs offer Spanish-language support? +
Yes. Nissan of Cool Springs has a dedicated Spanish-language line and Spanish-speaking staff in both sales and service. The dealership's website also has a Spanish-language section for customers who prefer to research and shop in Spanish before visiting. Visit the Spanish-language page here.
Does Nissan of Cool Springs support the local community? +
Yes. Nissan of Cool Springs maintains active community partnerships in the Franklin and Williamson County area. See current community partnerships here.
Still have a question?
The team at Nissan of Cool Springs is here. Browse inventory, schedule your next service, or reach out directly and we will get back to you.